Shipping Policy

2.1 Policy Overview & Applicable Scope

This Shipping Policy applies to all orders placed on the official Sam Edelman e-commerce platform, covering all product categories including men’s, women’s and children’s shoes, apparel, bags and fashion accessories, and all global shipping regions served by the platform. As a global professional fashion e-commerce retailer, Sam Edelman uniformly standardizes all shipping rules, logistics cycles, service standards and charging specifications for global orders, aiming to provide transparent, stable and efficient distribution services for every user. All shipping regulations formulated by the platform are applicable to both domestic and international orders, with no differentiated rule settings for different regions, ensuring equal and standardized shipping service experience for all global consumers.
This policy systematically specifies the order processing cycle, standard shipping time limit, expedited shipping service rules, free shipping provisions, logistics tracking services, and shipping responsibility division of the platform. All users who complete order payment and confirm purchase on this platform shall be deemed to have fully understood and accepted all the terms of this Shipping Policy. The platform reserves the right to optimize and adjust the shipping service process according to business development and logistics network upgrading, and the adjusted rules will be uniformly displayed on the official website and take effect automatically.

2.2 Order Processing & Shipment Cycle

After the user successfully completes the order payment and the system confirms the payment successfully, our professional order processing team will immediately carry out order sorting, product verification, quality inspection, formal packaging and warehousing delivery work. The unified order processing and shipment cycle of the platform is 1 to 3 working days. Working days refer to official working hours excluding weekends and official public holidays. During the peak shopping seasons, promotional activities and holiday periods, the order volume may increase sharply, and individual orders may be slightly delayed in processing, but we will always control the shipment time within the stipulated cycle and ensure that most orders are shipped efficiently.
Before each order is shipped, we will conduct secondary quality inspection and appearance inspection of the products to ensure that the shipped products are free of quality defects, appearance damage, missing accessories and other problems. At the same time, we will use standardized professional packaging materials to protect the products, avoid extrusion, collision and damage during transportation, and ensure that users can receive intact products. After the order is shipped, the system will automatically generate a unique logistics tracking number, and users can query the real-time transportation status of the order through the logistics tracking function on the official website.

2.3 Standard Global Shipping Time

Sam Edelman implements a unified global standard shipping cycle for all orders, with a comprehensive delivery time of 6 to 12 working days from the date of order shipment to the arrival of the goods at the user’s designated address. This shipping time standard is applicable to all domestic and international delivery regions covered by the platform, without regional differentiated time settings. The 6-12 working days shipping cycle covers the whole process of warehousing, transportation, customs clearance (for international orders), regional distribution and terminal delivery, which is a comprehensive and accurate delivery time range formulated based on long-term global logistics operation data.
The specific arrival time of the order within the 6-12 working days range will be affected by the regional logistics efficiency, local customs clearance progress (international orders) and weather conditions, but the platform will always cooperate with high-quality global logistics partners to optimize the transportation link and shorten the delivery cycle as much as possible. Users can check the real-time logistics dynamics through the official tracking system at any time. If the order is not delivered beyond the maximum 12 working days cycle without special prompt, users can contact our customer service team to check the abnormal logistics situation in time.

2.4 Expedited Shipping Service Rules

To meet the urgent shopping needs of users in special scenarios, the platform provides optional expedited shipping services for all global orders. The expedited shipping service is an independent value-added logistics service launched on the basis of standard shipping, which can effectively shorten the order transportation cycle and improve delivery efficiency. Users can select the expedited shipping option independently when placing an order according to their own time needs, and the corresponding service standard will be automatically activated after confirmation.
After the user selects the expedited shipping service, our team will prioritize the processing, packaging and shipment of the order, and cooperate with the priority transportation channel of logistics partners to speed up the whole transportation process. The platform will arrange special personnel to track the logistics progress of expedited orders in real time, solve abnormal problems in the transportation process for the first time, and ensure that the orders are delivered to users as soon as possible. The specific expedited delivery time will be prompted on the order page in real time, and the platform will strictly abide by the expedited service commitment.

2.5 Free Shipping Policy Provisions

Sam Edelman implements a full-site free shipping policy for all commodities, covering all product categories and all global delivery regions supported by the platform. All orders successfully paid by users do not need to pay any shipping fees, handling fees or logistics service fees, and the platform will bear all global transportation costs independently. This long-term stable free shipping policy is one of the core service advantages of the platform, aiming to reduce the shopping cost of global users and provide cost-effective one-stop fashion shopping services.
The free shipping service of the platform has no minimum order amount limit, no regional restriction and no additional hidden charges. Whether users purchase a single product or multiple products, whether the delivery address is local or overseas, they can enjoy the official free shipping service. The free shipping policy applies to both standard shipping and expedited shipping services, ensuring that every user can enjoy transparent and preferential logistics service treatment.

2.6 Logistics Responsibility & Exception Handling

During the logistics transportation process of the order, the platform will bear the transportation risk and product damage loss before the user signs for the goods. If the products are damaged, lost or missing during transportation due to logistics reasons, the platform will provide users with free re-delivery, full refund or partial compensation solutions according to the actual situation, fully protecting the legitimate rights and interests of users. After the user signs for the goods normally, the logistics transportation risk will be transferred to the user side.
In case of abnormal logistics such as delayed transportation, stuck customs clearance and wrong delivery address, users can contact the official customer service team at any time. Our customer service staff will verify the logistics situation within the shortest time, communicate and coordinate with logistics partners to solve the problem, and feed back the processing progress and results to users in a timely manner. The platform will always adhere to the user-centered principle to properly handle all logistics abnormal problems and ensure the smooth completion of