Terms of Purchase

6.1 General Purchase Terms & Agreement Recognition

These Terms of Purchase constitute a legal binding electronic transaction agreement between Sam Edelman official e-commerce platform and all platform users, which is applicable to all shopping order behaviors, product transaction behaviors and service consumption behaviors on this platform. All users who complete account registration, browse platform products, place orders and complete payment on this platform shall be deemed to have fully read, understood and voluntarily accepted all the terms of these Terms of Purchase, and shall voluntarily abide by the agreement constraints in the process of platform shopping transactions.
The platform formulates these Terms of Purchase based on the operating norms of global cross-border e-commerce and fair transaction principles, aiming to standardize the order transaction process of both buyers and sellers, clarify the rights and obligations of both parties in the transaction process, maintain the fair and orderly operation of the platform’s transaction environment, and protect the legitimate rights and interests of both platform operators and global consumer users. The platform reserves the right to update and optimize these terms according to business development, and the updated terms will take effect automatically after being displayed on the official website.

6.2 User Purchase Qualification & Account Specifications

Users who carry out purchase transactions on the Sam Edelman platform must be natural persons with independent civil capacity, or legal persons with legal operation qualifications. Users shall ensure that the personal information, account information and payment information registered on the platform are true, accurate and valid, and shall be responsible for all transaction behaviors carried out under their own platform account. Users shall not use false information to register accounts, nor shall they borrow, rent or sell platform accounts to others for illegal transaction behaviors.
Users shall properly keep their platform account passwords and login information, and be fully responsible for all order placement, payment and transaction behaviors under the account. If the user finds that the account is abnormally logged in or used, they shall contact the platform customer service in a timely manner to freeze the account and protect the rights and interests. The platform has the right to freeze or ban accounts with abnormal transaction behaviors, false information registration and malicious shopping behaviors to maintain the normal transaction order of the platform.

6.3 Order Placement & Transaction Confirmation Rules

After the user selects platform products, confirms the product specifications, quantity and delivery address, and completes the payment operation, the platform system will automatically generate an official electronic order, which marks the formal establishment of the transaction contract between the user and the platform. The electronic order generated by the system is the valid voucher of the transaction behavior of both parties, with real transaction legal effect, and both parties shall abide by the transaction agreement determined by the order information.
The product price, preferential discount, shipping service and after-sales guarantee terms displayed on the platform product page are all valid contents of the transaction agreement. All products on the platform are priced uniformly in USD, and all transaction settlements are completed in USD. After the user completes the payment, the platform will not arbitrarily modify the order price, product specifications and service terms. If there is an abnormal price error or product information error on the platform page due to system failure, the platform has the right to contact the user to negotiate and modify the order or cancel the order, and will give reasonable explanation and compensation according to the actual situation.

6.4 Product Price & Settlement Specifications

All commodity prices displayed on the Sam Edelman official website are the final transaction prices settled in USD, including product value fees, without any hidden additional fees. The platform implements a full-site free shipping policy, and all orders do not need to pay shipping fees, logistics handling fees and cross-border service fees. The displayed commodity prices are real and effective transaction prices, and the platform will not arbitrarily adjust the commodity prices after the user places an order and completes the payment.
The platform will carry out regular seasonal preferential activities and limited-time discount promotions according to fashion seasons and business plans. The preferential prices and discount rules of promotional activities are subject to the real-time display of the official website activity page. After the preferential activity ends, the commodity price will automatically return to the original official price. Users shall complete the order payment within the valid time of the activity to enjoy the preferential discount, and the platform will not provide retroactive preferential compensation for orders outside the activity period.

6.5 Order Cancellation & Transaction Termination Rules

For unpaid orders, users can independently cancel the order at any time without any restriction or penalty. For paid but unshipped orders, users can apply for order cancellation through customer service channels, and the platform will complete the order cancellation and full refund processing within the standard refund cycle. For shipped orders, the order cannot be cancelled actively, and users can only complete the transaction termination through the platform’s 60-day free return service after receiving the goods.
The platform has the right to terminate the transaction and cancel the order for abnormal orders such as false orders, malicious snap-up orders, repeated invalid orders and suspected illegal transaction orders. For orders cancelled due to user abnormal behaviors, the platform will complete the fund refund according to the actual payment situation, and has the right to restrict the subsequent shopping authority of abnormal accounts to maintain the normal transaction order of the platform.

6.6 Transaction Rights & Obligations of Both Parties

The platform shall undertake the obligations of providing genuine and qualified products, completing efficient order processing and shipment, providing standard global logistics services, and performing 60-day free return and 5-10 working days refund after-sales guarantees. The platform shall ensure that all sold products meet the official quality standards, have no quality defects and fake and shoddy problems, and provide standardized after-sales service protection for all valid orders.
Users shall undertake the obligations of truthful transaction, standardized shopping and compliance with platform rules. Users shall conduct shopping transactions in accordance with the platform’s official rules, shall not use the platform to carry out illegal and criminal behaviors such as fake transactions, malicious arbitrage and illegal resale. Users shall check the goods in a timely manner after receiving the order, and put forward after-sales demands in accordance with the platform’s after-sales rules within the valid cycle. Both parties of the transaction shall abide by the principle of fair trading and perform their respective contractual obligations.